You have some ‘splainin to do
Things have been going along just fine but, seemingly out of nowhere, you are getting questions on your merchant processing. Technically, you are compliant with the payment association rules, so why all these questions? It seems that the things you used to do are now not accepted and things that were previously forbidden are now...
As a business owner, it’s in the best interests of your company to guarantee customer satisfaction and loyalty. You want buyers to not only keep patronizing your goods and services, but to tell their friends about your products. Even though you work hard at building a solid relationship with your audience, you may encounter a scam artist who takes advantage of your good will....
By Melody Lashmar - It’s that time of the month again… I get cranky and tired and irritated. I know what you are thinking and I assure you, it’s not hormonal. It’s the result of the monthly roundtable call I participate in where I get updated on many of the ridiculous, and often government funded, attacks on merchants and third-party processors. To be fair, I will agree that not...
In the retail world, con artists have always attempted to outsmart unsuspecting business owners. If they’re shopping in a store, they may swap one price tag for a lower one or purchase expensive merchandise for a special occasion, wear it and then return it, claiming that they had problems with the item.
Cyber criminals play many games to swindle small business owners. These thieves may make large purchases with stolen credit cards and the Internet retailer is none the wiser until a chargeback occurs. Con artists may also initiate chargebacks for merchandise they received but claimed was lost in the mail. They then resell the purloined product for a profit.
In today’s digital landscape, it becomes necessary for online retailers to accept credit cards if they want to thrive and keep up with their competitors. Providing a way for your customers to pay with plastic shows that you care about their convenience, you’re flexible in your payment options and you stay abreast of the latest technological trends.
Profits are the lifeblood of a business but incurring a series of deceptive chargebacks can quickly drain that blood. As a merchant, you want to believe the best of your customers so you may mistakenly think that your company is fool-proof when it comes to cyber crime.
As a business owner, you’ve worked hard to open your doors. You’ve taken out business loans, developed goods and services that you’re proud of and have done the necessary marketing and advertising to spread the word about your company. In spite of your best efforts, you may find yourself having to deal with deceptive consumers.
“Fraud” is a word that makes many business owners cringe. Even if you don’t want to think about the realities of theft, you have to be smart about the way you do business or you risk getting taken advantage of. Whether most of your transactions are performed online or you have an actual brick-and-mortar shop, you need to have safeguards in place to prevent against deceptive...
By Melody Lashmar - Quickly! Can you find your customer support number? How about an email address? Can you navigate your website to find the information you would need to question a transaction or cancel a membership or seek a refund?
If you can't find these pieces of information easily, you can be sure consumers who were billed by you can't find them either.
Providing this...
